TREM419 · NORTHWEST OHIO & SOUTHEAST MICHIGAN
Matterport capture
Matterport capture for customers who host tours in their own account.
CUSTOMER-ACCOUNT CAPTURE
Your account. Your hosted tour.
TREM’s Matterport hosting accounts are currently at capacity. We continue to offer Matterport capture for new projects, with the finished tour hosted in your own Matterport account. You manage the account and ongoing hosting; we provide capture and the agreed handoff. Existing hosting commitments remain unchanged. Zillow and iGUIDE remain our standard tour alternatives.
Before scheduling, confirm the account owner, the areas to capture and the person who will manage the finished model. We will agree the account access and upload arrangement before the visit. Use appropriate account permissions rather than sharing passwords.
Compare our standard tour options →KEEP THE ORDER CLEAR
Capture and account responsibilities.
- Confirm the customer-owned hosting account and access arrangement before the visit.
- Agree the areas to capture and required deliverables.
- Confirm floor plans or other additional outputs separately.
- The customer manages ongoing hosting, account permissions and model availability.
For new projects, the customer keeps the finished tour in their own Matterport account and manages ongoing hosting and availability. Existing hosting commitments remain unchanged. Processing and optional outputs depend on that account and the scope agreed before booking.
Prepare for a tour →FREQUENTLY ASKED QUESTIONS
Matterport FAQs
Do I need my own Matterport account?
Yes. TREM’s Matterport hosting accounts are currently at capacity. All new Matterport tours must be hosted in your own account. Confirm the account access and upload arrangement with us before booking; existing hosting commitments remain unchanged.
Who manages the tour after delivery?
For new tours, you manage the hosting account, access permissions and whether the model remains available. TREM provides the agreed capture and handoff. Existing confirmed hosting commitments remain unchanged.
What account access should I arrange before the shoot?
Identify the account owner and contact us to confirm the access and upload arrangement before the appointment. Use account permissions suited to the job; do not send your account password.
What if I do not have a Matterport account?
Ask us about Zillow 3D Home or iGUIDE, our standard tour options. We can help you choose based on the property, intended audience and deliverables you need.
Photography and each 3D tour add $50 for properties over 2,500 ft² or $100 total over 4,000 ft². We confirm the applicable fees before booking and add them to the balance at delivery; existing confirmed orders retain their agreed prices and terms.
LET’S PLAN YOUR PROPERTY MEDIA
Tell us what you want to show.
Send the property address, the services you need and your preferred appointment date. We’ll help you confirm the scope before the shoot.