TERMS OF SERVICE
Last updated December 30, 2022
These Terms of Service govern appointments and related photography, video, drone, floor-plan, virtual-tour, editing, and media services provided by Toledo Real Estate Media. They apply together with the confirmed order and our Copyright Statement.
Definitions
For the purpose of these Terms and Conditions, “Client” refers to any person(s) or company who has booked a service with Toledo Real Estate Media. “Photographer” refers to any individual or entity representing Toledo Real Estate Media.
Scheduling and Contact Information
Clients can request photography appointments via text, email, phone call, social media messaging services, or through our online scheduler. We will confirm the date, time, and location of the shoot within 24 hours of the request. Once both parties have acknowledged the date and time of the appointment, the appointment will be considered “booked”. We primarily operate in the Toledo, Ohio area. For listings outside our service area, please call or text (419) 540-0065 with the listing’s address for availability. Listings outside the Toledo, Ohio Area require a Bundled Service.
Short-notice and special scheduling requests. Appointments requested less than 24 hours before the scheduled start time, including same-day or emergency requests, and requests that require special scheduling accommodations during peak-demand periods may be subject to an additional scheduling fee of up to $100.
Peak-demand accommodations may include extending normal operating hours, rearranging an established route or schedule, assigning additional personnel, reserving limited-capacity appointment times, or otherwise making an exception to standard availability.
If a fee applies, TREM will disclose the exact amount before confirming the appointment. The fee will not be added after confirmation without the client’s written approval. When practical, the client may avoid the fee by selecting an available standard appointment time.
At the Shoot
The Client or an authorized representative must be present at the shoot to approve the Photographer’s interpretation of the project. If no representative is present, the Photographer’s interpretation will be deemed acceptable. Client supplied “shoot lists” can be followed, however the Photographer’s interpretation will be deemed acceptable if the Client or authorized representative is not present. The property must be staged, cleaned, or otherwise ready and prepared prior to the shoot, as properties will be shot “As Is”. Any post-production requests for item removal will incur additional charges.
If a property is not in an acceptable disposition for safety, Toledo Real Estate Media reserves the right to refuse service unless the safety concerns can be corrected immediately. A $75 cancellation fee will incur if the photographer has to refuse service due to safety reasons.
If a property is not in an acceptable disposition for health and sanitation, Toledo Real Estate Media reserves the right to refuse service unless the health and sanitation concerns can be corrected immediately. A $75 cancellation fee will incur if the photographer has to refuse service due to these reasons.
At a cost, Toledo Real Estate Media will utilize health and sanitation gear and equipment when deemed proper to complete a shoot. It’s up to the client to provide a safe, clean, and acceptable environment for photography services. The minimum charge for this is $100 and will not exceed $250.
Unless otherwise stated and/or agreed upon prior-to or during the photoshoot, all photographs and videos will be taken, edited, and delivered in a widescreen/landscape format.
After the Shoot
Images will be digitally retouched and delivered typically within 24 hours after the end of your photoshoot, but no later than end of next business day or unless otherwise specified. All images will be available in both High Resolution and MLS Resolution.
Video delivery time is highly dependent on the scope of the video project but are typically delivered within 48 hours.
Returning for a re-shoot for any reason is subject to an additional charge.
Payment is due prior to shooting for new clients, orders over $500, customers with untimely payment history, customers that have two or more cancellations within a six month period.
All other customers are permitted to pay within 72 hours of delivery for no additional fee.
Cancellation and Rescheduling
Cancellation or rescheduling requests received at least 24 hours before the scheduled start time will not incur a cancellation fee. Requests received less than 24 hours, but more than one hour, before the scheduled start time may incur a $25 fee. Requests received one hour or less before the scheduled start time, or after the photographer has arrived, may incur a $75 fee.
Copyright and Permitted Use
Copyright ownership and customer usage rights are described in TREM’s Copyright Statement and any order-specific written terms.
Contact
Questions about an appointment, service, or charge may be directed to TREM by phone or text at (419) 540-0065 or by email at [email protected].